Before getting in touch, please check the following:
your order confirmation email or your order delivery details in My Account
if you have received a text message or email with a delivery date update from the courier
if you have received a delivery notification from us or the courier, please check around the house, with the neighbours, secure locations, etc.
How can I track my order?
You will receive an order confirmation email including a link to allow you to track your order.
Click the link to find out when your order is expected to be delivered to your address or to store.
If you placed your order as a registered customer, your order details will appear in your account: My Account > My Orders. You can also track your orders from this page
How can I check if my order has been dispatched?
Once we dispatch your order we will send you a despatch confirmation email. You can also check the status of your order using the link on your order confirmation email.
Please allow up to 5 working days from the day of despatch for a standard delivery order to be delivered before contacting us.
I have received a notification saying that my order has been delivered but I cannot find it. What should I do?
Before getting in touch with us, please check that your delivery address was correct. Also please check around the house, with your neighbours and any possible secure locations. If you're still not able to find your parcel, please Contact us.
I have ordered several items at once. Will they all be delivered together?
Sometimes we have to split orders into multiple parcels. If you receive only a part of your order, please wait 5 working days before contacting Customer Services.
My order hasn't arrived yet, what do I do?
If your order has not arrived within 7 working days (standard delivery) or on the designated day (next day delivery), and we have not advised you of a delay, please Contact us
Can I make changes or cancel my order?
Once your order has been placed, we are unable to make any changes to the details of that order – the specific items, the delivery method or the delivery address. If you have made a mistake with your order or no longer want / need the items, you will need to go through the usual returns process when your order arrives with you.
I haven't received my confirmation email yet, what should I do?
There is sometimes a delay when generating order confirmation emails. Please allow up to 48 hours for the email to arrive. If you haven't received it after 48 hours, please contact our Customer Services team.
The product I purchased is faulty, what should I do?
If something you buy is faulty, we recommend that you take it back to a Towp Sports store with your despatch note so that we can assess the fault.
If the item is faulty, we will issue a refund or exchange. If the item is not faulty but has suffered from excessive wear and tear, misuse, or malicious damage, we will not offer a refund.
I have received the wrong item, what should I do?
We are sorry this has happened. Please complete the Contact Us form so our Customer Service team can sort it out for you.