My payment wasn’t successful, what shall I do?

If your payment hasn’t gone through, there is nothing to worry about. Just double check if your card details are correct, give it a couple of minutes and retry.

If you payment has been declined through the 3D secure security measures, please contact your bank for further information.

What payment methods do you accept?

Online we accept:

  • Apple Pay

  • All major credit and debit cards: Visa, Mastercard & Maestro


Do you save my payment details for my next visit?

We don't automatically save your payment details, but if you want us to store this information then simply remove the tick from the box when you have entered your details. Your details will then be securely stored and you will not have to re-enter them when you place your next order. We have very high security standards and you can trust us to take good care of your details. If you don't wish to save your personal details then don't worry – you can simply re-enter your payment details each time you make a purchase.

My payment wasn’t successful, but my card has been charged, what shall I do?

When you submit your order, we pre-authorise the amount from your chosen payment method. If for some reason that order doesn’t go though, there’s no need to contact us, your bank will automatically remove that pre-authorisation charge within 5 days.